Answers to some commonly asked Black Friday Sale questions.
Q: When does sale launch?
A: 6:30am AEDT Sunday 29th October.
Q: What is the refund policy?
A: Purchases made during our Black Friday Sale period may be returned with 14 days for store credit, which is valid for 3 years. Black Friday Sale purchases are not eligible for refund or exchange.
Q: Can I combine multiple orders or add additional items to my order once it has been placed?
A: Please reach out to our team at email@example.com if you need to make changes to your order, and if the order hasn't yet dispatched we can assist.
Q: Why is the sale item that I had in my shopping cart yesterday no longer on sale today?
A: If the item has disappeared from your cart, it means it has unfortunately sold out.
Q: Is AfterPay available?
A: Yes we do offer AfterPay! You will be offered this option as you proceed through to the payment options at checkout.
Q: I purchased a pre-order, can I cancel my preorder and purchase in the sale instead?
A: Unfortunately already purchased pre-orders cannot be refunded as the stock has already been allocated.