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FREE EXPRESS AUSTRALIAN SHIPPING OVER $200 | AFTERPAY/ZIPPAY AVAILABLE FREE EXPRESS AUSTRALIAN SHIPPING OVER $200 | AFTERPAY/ZIPPAY AVAILABLE

WHAT IS YOUR RETURN POLICY?


With ALULU you can be assured we pride ourselves on high-quality, beautiful products. We work hard to ensure you are completely satisfied with your purchase.


We are confident that you will love your ALULU purchase, however in the event that you are not completely happy with your purchase you may return or exchange your purchase, subject to the following terms:


Unless the return is required by law:

Returns other than for faulty goods must be made within 15 days from the date of delivery, for refund, credit note or exchange.

Item/s must be in the original condition.

Item/s must not have been worn, washed, or altered.

Item must not be scented or marked. 

All packaging (including garment bags) shipped with your order must be returned.

All labels and tags have not been removed and are intact, including hygiene seal.

For all swimwear and lingerie, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.

The item must be received by ALULU within 15 days of delivery.

Please note you are responsible for all costs (including shipping) associated with sending the item/s you wish to return back to our warehouse. We recommend choosing carefully when making your purchase.


Process for exchanges:


If you would like to exchange your purchase for a different size or style, please follow these steps:


1. Contact us by email (hello@alulu.com.au) and let us know of your intention to exchange sizes. Please provide your order number, name and details (phone and postal address) so we can assist you promptly. Please note that exchange requests must be sent to ALULU within 48 hours of the product deemed to have been delivered to you (we are strict on hygiene). 


2. Once you have received approval to make the exchange, please purchase your new size through our store. Due to high demand, this is the best way to avoid missing out on your required size, and we will ensure we get your new size out to you with priority!


3. Once we receive your returned purchase we will process your refund for your returned item. 


Please note that your exchange will only be processed if the following requirements are met:


Please note, any items where return is rejected due to not meeting our returns conditions will be posted back to you at your cost.  


Process for refunds:


If you would like a refund on your purchase, please follow these steps.


1. Contact us by email (hello@alulu.com.au) and let us know of your request for a refund within 48 hours of receiving your product. 


2. Once you have received approval from ALULU for the refund, post your purchase back to the address we provide when we confirm approval for your refund. 


3. Once we receive your returned purchase we will process your refund. 


Please note, any items where return is rejected due to not meeting our returns conditions will be posted back to you at your cost.  


FULL PRICED ITEMS are eligible for full refunds & exchanges and are subject to the above terms. 


ITEMS PURCHASED ON SALE can be returned for an exchange of size or store credit (subject to the above terms) however no refunds will be available on sale purchases. 


If you do need to organise a return, please  contact us within 48 hours of receiving the items.


If you have any questions please contact us at hello@alulu.com.au


WHAT IF MY ORDER ARRIVES DAMAGED OR FAULTY?


If this is you, we’re just as disappointed! We work hard on ensuring our products are produced to the highest quality and pride ourselves on a pride ourselves on high-quality products and an easy and faultless experience for our consumers. Be assured we will replace your item with priority.

In the unlikely event of garment damage or fault at point of arrival, please contact us and we will arrange a return for you. We’ll be in touch when we receive your garment and will arrange to have another sent to you. 


WHEN DOES MY CREDIT NOTE EXPIRE?


Credit notes are valid for 12 months from the date that they have been issued to the customer.  


WHAT PAYMENT METHODS DO YOU ACCEPT?


We accept PayPal, Visa, MasterCard & for Australia orders AfterPay & Zippay. 


 WHAT CURRENCY ARE YOUR PRICES IN?


The currency is dependent on your location. The currency symbol is located beside the Search bar on the top left corner of the screen. 


CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?


If you require any changes to your order including correcting address details and sizing, please contact us immediately at hello@alulu.com.au to seek an adjustment. Unfortunately, if your order has already been processed we may be unable to make alterations to merchandise and delivery details and ALULU accepts no responsibility for incorrect details entered. However, our usual returns process is available. 

Shipments that are rejected by the receiver will result in the customer incurring redirection fees. In the instance that a shipment is rejected by the receiver, it is the customer's responsibility to contact us to notify us of the situation. 


HOW CAN I TRACK MY ORDER?


Orders shipped within Australia are sent with Australia Post and orders shipped outside of Australia are sent with Australia Post and DHL Express. We will provide you with a tracking number once your order has been despatched. 


HOW CAN I PLACE A PAYPAL ORDER?


Browse the ALULU Online Store and add the items you want to your cart. When proceeding through the checkout process, select PayPal as your payment method. You will be redirected to PayPal to finalise your order. Once your order has been placed online you will receive two emails, one from PayPal to confirm your payment and one from ALULU to confirm the details of your order 


HOW DO I KNOW WHICH SIZE TO CHOOSE?


Please refer to our size chart for our standard measurements per size. These size charts are only a guide, but can give you a better idea of what size you might be. If you would like specific sizing information for a product you can contact us on hello@alulu.com.au and one of our team can get back to you with more information about any particular item.  


IS MERCHANDISE TRUE TO SIZE?


We follow set guidelines when designing merchandise, and in turn merchandise is true to size. Please note some garments are designed to be worn close to the body, and others as a relaxed fit. This information is noted in the product style notes. If you are unsure of your size, please refer to our size guide or contact our E-Boutique via email at hello@alulu.com.au for assistance.  


ARE YOU ABLE TO PROVIDE EXACT MEASUREMENTS FOR MERCHANDISE?


Unfortunately due to copyright restrictions, ALULU is unable to provide our design information for merchandise. This includes our garment specifications and imagery.   


ORDERING INFORMATION. 


For all online customer service, order enquiries and wholesale enquiries, please email us at hello@alulu.com.au 


PRIVACY.  


We take the utmost care and concern for your privacy while you’re shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured and your credit card information is never stored. Alulu strives to ensure the security and safety of its customers and reserves the right to reject any order which raises concern. If there appears to be irregularities regarding an order, we will contact the customer before processing the order to protect their interests and ours. 


NEW ARRIVALS. 



Anaya One Piece Swimsuit
$159.00
Della Blouse
$139.00
Della Dress
$199.00
Della Pant
$129.00
Kiki Sculpt Swimwear Pant
$89.00
Kiki Swimwear Bralette
$99.00
Liana One Piece Swimsuit
$149.00
Liana Swimwear Bralette
$99.00