If this is you, we’re just as disappointed! We work hard on ensuring our products are produced to the highest quality and pride ourselves on a pride ourselves on high-quality products and an easy and faultless experience for our consumers. Be assured we will replace your item with priority.
In the unlikely event of garment damage or fault at point of arrival, please contact us and we will arrange a return for you. We’ll be in touch when we receive your garment and will arrange to have another sent to you.
Credit notes are valid for 3 years from the date that they have been issued to the customer.
We accept PayPal, Visa, MasterCard & for Australia orders AfterPay & Zippay. Shop Pay, G Pay.
The currency is dependent on your location. The currency symbol is located beside the Search bar on the top left corner of the screen.
If you require any changes to your order including correcting address details and sizing, please contact us immediately at firstname.lastname@example.org to seek an adjustment. Unfortunately, if your order has already been processed we may be unable to make alterations to merchandise and delivery details and ALULU accepts no responsibility for incorrect details entered. However, our usual returns process is available.
Shipments that are rejected by the receiver will result in the customer incurring redirection fees. In the instance that a shipment is rejected by the receiver, it is the customer's responsibility to contact us to notify us of the situation.
Orders shipped within Australia are sent with Australia Post and orders shipped outside of Australia are sent with Australia Post and DHL Express. We will provide you with a tracking number once your order has been despatched.
Browse the ALULU Online Store and add the items you want to your cart. When proceeding through the checkout process, select PayPal as your payment method. You will be redirected to PayPal to finalise your order. Once your order has been placed online you will receive two emails, one from PayPal to confirm your payment and one from ALULU to confirm the details of your order
Please refer to our size chart for our standard measurements per size. These size charts are only a guide, but can give you a better idea of what size you might be. If you would like specific sizing information for a product you can contact us on email@example.com and one of our team can get back to you with more information about any particular item.
We follow set guidelines when designing merchandise, and in turn merchandise is true to size. Please note some garments are designed to be worn close to the body, and others as a relaxed fit. This information is noted in the product style notes. If you are unsure of your size, please refer to our size guide or contact our E-Boutique via email at firstname.lastname@example.org for assistance.
Unfortunately due to copyright restrictions, ALULU is unable to provide our design information for merchandise. This includes our garment specifications and imagery.
For all online customer service, order enquiries and wholesale enquiries, please email us at email@example.com
We take the utmost care and concern for your privacy while you’re shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured and your credit card information is never stored. Alulu strives to ensure the security and safety of its customers and reserves the right to reject any order which raises concern. If there appears to be irregularities regarding an order, we will contact the customer before processing the order to protect their interests and ours.
PROTECTING YOUR PRIVACY
Alulu is committed to protecting your privacy and as such will not sell or share it’s customer details. We take our customers privacy seriously and we will only collect and use your personal information as outlined below. Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.
For an order to be placed with us, we need to hold personal information including your name, email address, phone number, shipping address and credit/debit card details so that we can process and fulfil your order. To ensure this information is kept safe, a Secure Socket Layer (SSL) encrypts the information before it is sent to us.
The personal information we collect from you will be used in some or all of the following ways, to deliver the products you have purchased from Alulu, to update you on the delivery of the product and for customer support purposes, to provide you with relevant product information and to customize future shopping for you and improve our store.
When you register as a user on the Alulu website, we will also use your personal information to send you marketing and/or promotional materials from time to time.
You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing communication.
We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from the Alulu website.
All credit card payments are securely processed by Paypal, Shopify payments for Credit Cards. ALso AfterPay & Zippay. They ensure that the payment gateway on our site is secure and make sure your information is protected at all times.
COLLECTION OF COMPUTER DATA
When you visit Alulu, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include your computer’s IP address, your Browser type, the webpage you were visiting before you came to our site, the pages within the Alulu website you visit and the time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.
TEXT MARKETING AND NOTIFICATIONS
By entering your phone number in the checkout and initialising a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 5 per month. You can unsubscribe from further text messages by replying STOP or following the link in the message. Message and data rates may apply.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS
If you require more information please visit our contact us page and send us an email, or you can mail us at:
Alulu Att: Po Box 771, Byron Bay, 2481 NSW, Australia
Phone: 0410 838 577
CHANGES TO THE PRIVACY STATEMENT
Alulu reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.