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FREE EXPRESS AUSTRALIAN SHIPPING OVER $200 | AFTERPAY/ZIPPAY AVAILABLE FREE EXPRESS AUSTRALIAN SHIPPING OVER $200 | AFTERPAY/ZIPPAY AVAILABLE

RETURNS

With ALULU you can be assured we pride ourselves on high-quality, beautiful products. We work hard to ensure you are completely satisfied with your purchase.


We are confident that you will love your ALULU purchase, however in the event that you are not completely happy with your purchase ALULU provides a very flexible returns and exchange policy. 


Process for exchanges:


If you would like to exchange your purchase for a different size or style, please follow these steps:


1. Contact us by email (hello@alulu.com.au) and let us know of your intention to exchange sizes. Please provide your order number, name and details (phone and postal address) so we can assist you promptly. Please note that exchange requests must be sent to ALULU within 48 hours of the product deemed to have been delivered to you (we are strict on hygiene). 


2. Once you have received approval to make the exchange, please purchase your new size through our store. Due to high demand, this is the best way to avoid missing out on your required size, and we will ensure we get your new size out to you with priority!


3. Once we receive your returned purchase we will process your refund for your returned item. 


Please note that your exchange will only be processed if the following requirements are met:


Item/s must be in the original condition.

Item/s must not have been worn, washed, or altered.

Item must not be scented or marked. 

All labels and tags have not been removed and are intact, including hygiene seal.

The item must be received by ALULU within 30 days of your purchase.

Please note you are responsible for all costs (including shipping) associated with sending the item/s you wish to return back to our warehouse. We recommend choosing carefully when making your purchase.


Please note, any items where return is rejected due to not meeting our returns conditions will be posted back to you at your cost.  


Process for refunds:


If you would like a refund on your purchase, please follow these steps.


1. Contact us by email (hello@alulu.com.au) and let us know of your request for a refund within 48 hours of receiving your product. 


2. Once you have received approval from ALULU for the refund, post your purchase back to the address we provide when we confirm approval for your refund. 


3. Once we receive your returned purchase we will process your refund. 


Please note that your refund will only be processed if the following requirements are met:


Item/s must be in the original condition.

Item/s must not have been worn, washed, or altered.

Item must not be scented or marked. 

All labels and tags have not been removed and are intact, including hygiene seal.

We must have received your request for refund within 48 hours of the item being deemed to have been delivered to you (thank you for understanding our need to be strict on hygiene).

The item must be received by ALULU within 30 days of your purchase.

Please note you are responsible for all costs (including shipping) associated with sending the item/s you wish to return back to our warehouse. 


Please note, any items where return is rejected due to not meeting our returns conditions will be posted back to you at your cost.  


FULL PRICED ITEMS are eligible for full refunds & exchanges and are subject to the above terms. 


ITEMS PURCHASED ON SALE can be returned for an exchange of size or store credit (subject to the above terms) however no refunds will be available on sale purchases. 


If you do need to organise a return, be sure to contact us within 48 hours of receiving the items.


If you have any questions please contact us at hello@alulu.com.au


OUR ETHOS 

ABOVE AWARD WAGES PAID

Our garment factory supports a diverse workplace. The senior management team are all female and engage a workforce with significant cultural and religious diversity. 

REGULAR AUDITS OF OUR FACTORY

Above award/minimum wages are paid and the factory is regularly audited to ensure staff are paid correctly and to ensure environmental requirements are met. 

FLEXIBLE WORKING CONDITIONS

The factory provides workers with flexible working conditions as schools in Bali have two sittings. This allows  staff to pickup/drop off children in their care. 

OVERTIME AND BENEFITS PAID

Workers are paid overtime, sick leave, annual leave, pension benefits and annual bonuses. 

OUR COMMITMENT

We are making conscious steps towards sustainability and we are committed to minimising our footprint on our planet. As part of this, we have introduced a range of premium Italian and American textiles which use regenerated materials salvaged from our oceans. 


A Word From Our Founder

Three years ago, with two young children, I realised that I was never relaxed or comfortable by the water. I didn't have anything I felt good in that I could comfortably move around in. I found it difficult to find swimwear that gave me the coverage and support I so badly needed to keep up with my two energetic boys. 

​I wanted to feel like nothing was going to fall out, I wanted to feel like everything was lifted and supported, and most of all I wanted feel at ease.

​It was then that I embarked on a journey with the goal to make it easier for women to feel happy and confident by the water. 

Today we have a strong community of women behind us, and I want you to know that I see you. I see your messages, and I feel your support. 

 It truly means the world  that you are here!


​- Gemma 

ALULU Founder


Visit our 'journey' page 
HERE to learn more.