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FREE EXPRESS AUSTRALIAN SHIPPING | AFTERPAY/ZIPPAY AVAILABLE | 30-DAY RETURNS FREE EXPRESS AUSTRALIAN SHIPPING | AFTERPAY/ZIPPAY AVAILABLE | 30-DAY RETURNS
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RETURNS

With ALULU you can be assured we pride ourselves on high-quality, beautiful products. We work hard to ensure you are completely satisfied with your purchase.

We get that shopping online can sometimes be tricky, especially when it comes to finding the right fit. That's why we've spent a lot of time working on our size chart to help you find the perfect fit.

But, in the event that you are not completely happy with your purchase or there are problems with the fit, ALULU provides a very flexible returns and exchange policy. 

Full Price items are eligible for full refunds & exchanges. You must notify us of your intent to return the item within 48 hours from the date the merchandise is deemed to have been delivered to you. The item must be received by ALULU within a following 30 working days from the date you notified ALULU of your intent to return. 

'Flash' SALE items and end of season sale items can be returned for a change of size or style or a credit note can be issued however no refunds will be available on sale purchases. 


 

In order to issue a return or exchange the following requirements must be met:


Item/s must be in the original condition.

Item/s must not have been worn, washed, or altered.

All labels and tags have not been removed and are intact, including hygiene seal.

You must notify us of your intent to return the item within 48 hours from the date the merchandise is deemed to have been delivered to you. 

We must receive the item/s into our warehouse within 30 business days from the date you notified ALULU of your intent to return. 

If you wish to exchange your item please email us at hello@alulu.com.au. Please provide your order number, name and details (phone and postal address) so we can assist you promptly.

Please note you are responsible for all costs (including shipping) associated with sending the item/s you wish to exchange back to our warehouse. ALULU will pay for shipping for the replacement item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


If you do need to organise a return, be sure to contact us within 48 hours of receiving the items.

If you have any questions please contact us at hello@alulu.com.au


OUR ETHOS 

ABOVE AWARD WAGES PAID

Our garment factory supports a diverse workplace. The senior management team are all female and engage a workforce with significant cultural and religious diversity. 

REGULAR AUDITS OF OUR FACTORY

Above award/minimum wages are paid and the factory is regularly audited to ensure staff are paid correctly and to ensure environmental requirements are met. 

FLEXIBLE WORKING CONDITIONS

The factory provides workers with flexible working conditions as schools in Bali have two sittings. This allows  staff to pickup/drop off children in their care. 

OVERTIME AND BENEFITS PAID

Workers are paid overtime, sick leave, annual leave, pension benefits and annual bonuses. 

OUR COMMITMENT

We are making conscious steps towards sustainability and we are committed to minimising our footprint on our planet. As part of this, we have introduced a range of premium Italian and American textiles which use regenerated materials salvaged from our oceans. 


A Word From Our Founder

Three years ago, with two young children, I realised that I was never relaxed or comfortable by the water. I didn't have anything I felt good in that I could comfortably move around in. I found it difficult to find swimwear that gave me the coverage and support I so badly needed to keep up with my two energetic boys. 

​I wanted to feel like nothing was going to fall out, I wanted to feel like everything was lifted and supported, and most of all I wanted feel at ease.

​It was then that I embarked on a journey with the goal to make it easier for women to feel happy and confident by the water. 

Today we have a strong community of women behind us, and I want you to know that I see you. I see your messages, and I feel your support. 

 It truly means the world  that you are here!


​- Gemma 

ALULU Founder


Visit our 'journey' page 
HERE to learn more.