Please read carefully before placing your order as by shopping with ALULU, you are agreeing to the following terms and conditions in accordance with the ACCC guidelines.
When processing an online return please use our
returns portal located
here to submit your return request.
ALULU will happily accomodate the following return options for all online orders purchased at full price.
The item/s must be in original condition, with all tags remaining in place, including hygiene seal. Item/s must not have been worn, washed or altered in any way.
*Please note you must be in contact with us and have shipped the item/s back to one of our stores within 7 days of receiving your online order.
Credit Notes and Exchanges
If you adhere to the above guidelines and wish to return your item/s for an exchange we will offer free shipping on exchanged item/s shipped back to you. We will hold your exchange item/s aside until your return has been delivered back to us in-store. We will be in touch with you to send out your replacement and you will be notified via AusPost tracking when item/s exchanged are on there way back to you. Please allow 1-3 days for us to process this once it has been received back in store.
Credit notes are valid for 12 months. Credit notes can be used via our online store only. You will be emailed a unique code to enter upon checkout.
Further instructions will be given once your return has been approved via our Returns Portal.
Requesting a Refund
If you adhere to the above guidelines we will issue a refund where purchased item/s have been made at full price only, meaning no discounts, promo's, credit notes, gift vouchers or loyalty dollars have been applied at checkout.
*Please note we don't offer refunds on purchases made via AfterPay.
For domestic orders, a $10 processing fee will be deducted from your refund to cover any shipping, handling expenses and processing fees. For international orders, a $40 processing fee will be deducted from your refund to cover any shipping, handling expenses and processing fees. You will also be required to return the item/s at your own cost. If you pay via your PayPal account PayPal may be able to refund your return shipping costs. For more information click
here.
Further instructions will be given once your return has been approved via our
Returns Portal.
ALULU takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by ALULU.
Each garment is carefully checked by ALULU's packing team prior to dispatch. However, in the rare event you receive an incorrect or damaged item, please contact us as soon as possible with an image of the fault and the corresponding order number to hello@alulu.com.au. Our team will then review the information and address any issues accordingly. Claims for items purchased three months or more prior are considered outside the faulty claims period and will be processed at ALULU's discretion. For faulty items we offer repair, replacement or full refund at ALULUs discretion. Items damaged through wear and tear, accident or misuse with not be categorised as faulty.
If at any stage ALULU assess the return as unsuccessful the item will be returned to the customer.
This policy does not affect your statutory rights.
