FULL PRICED PURCHASES
All full-priced purchases (excluding pre-orders) received by us within 14-days of dispatch to you and in original condition are eligible for full refunds to the value of the items. Pre-orders only eligible for a store credit to exchange. No refunds will be issued for pre-order purchases.
PROMOTIONAL CODE & ORDERS MADE USING OUR BUY NOW, PAY LATER METHODS - AFTERPAY OR ZIPPAY
Orders which have used a promo code which discounts the order are only eligible for a store credit to exchange. No refunds will be issued for promotional code purchases. If you are unsure of what is included within the term "promotional code" please reach out to us before you purchase.
AFTERPAY AND ZIPPAY PURCHASES
Unfortunately, we are unable to offer a refund to payment method for any purchase made using our Buy Now, Pay Later Payment methods - AFTERPAY OR ZIPPAY. We do offer refund to store credit for these purchase.
Pre-orders are only eligible for a store credit to exchange. No refunds will be issued for pre-order purchases.
Item/s purchased on sale are only eligible for store credit to exchange. No refunds will be issued on sale items.
ALULU reserves the right to refuse returns at our own discretion. In the instance that your returns claim is not accepted, it will be returned to you. Shipping and handling charges are non-refundable unless the item is faulty.
While ALULU seeks to offer a customer-friendly returns policy, please note that habitual returns are closely monitored. Excessive returns by the same individual will be flagged and potentially refused at ALULU's discretion.
If you do need to organise a return, please contact us within 48-hours of receiving the items. If your return is approved, please ensure the item is scanned into our Post Box within 14-days of the item being dispatched by us. We recommend Express Post method to prevent shipping delays affecting your return item.
For any questions or concerns regarding returns or exchanges, please contact us via firstname.lastname@example.org.