Express Delivery within Australia

• Delivery in 1-3 business days. Please allow a little extra time during sale periods.

Express International Delivery 

• All orders are shipped internationally from NSW, Australia via DHL Express - the fastest international shipping method available
• AU30 Flat Rate Shipping for all international orders (excluding New Zealand).
• AU20 Flat Rate Shipping for all New Zealand orders.
• Any Duties and Taxes payable on International orders are the responsibility of the recipient and ALULU has no control over import fees. 
• Signature upon delivery is required
• Delivery in 5-12 business days. Please allow a little extra time during sale periods.
• Customs & Duties

All customers are responsible for customs/imports duties & taxes on orders outside of Australia. ALULU is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.We recommend contacting your local custom office for further information.

• We want you to be completely satisfied with your online purchase! If you change your mind for any reason, you are welcome to return it back to us within 14 days of receiving your order. Full priced items may be returned to us for a refund, exchange, or store credit, and pre-order items may be returned to us for exchange or store credit, provided it adheres to the following conditions. Any Sitewide Flash Sale purchases may be returned for store credit only. No refunds or exchanges for sale purchases with a discount of 20% or more.
• Swimwear is to be tried on wearing undergarments and the protective hygiene sticker must remain intact. Returns will not be accepted if the sticker has been removed or altered.
• Please note you must be in contact with us and have shipped the item/s back to one of our stores within 14 days of receiving your online order.
• If you pay via your PayPal account PayPal may be able to refund your return shipping costs. For more information click here.
• Further instructions will be given once your return has been approved via our Returns Portal. 

• To ensure correct treatment please refer to individual care labels on each product.
  
• Cold gentle hand wash with luke warm water. Do not machine  wash your swimwear. 
  
• High amounts of chlorine will damage your swimwear. Neutralise any residual evidence of chlorine by rinsing after wear.
  
• Use mild detergent.
  
• Do not wring, soak or bleach.
  
• Do not tumble dry.
  
• Drip dry in shade.
  
• Do not leave rolled up wet.
  
• Rinse immediately after use.
  
• Do not iron.
  
• Do not dry clean.
  
• Avoid contact with rough surfaces as this may cause pulling to swimwear.
  
• We use the best dyes available, however we cannot guarantee complete colour fastness on some fashion colours.
  
• Be careful not to wear light coloured clothing over wet swimwear. Some shades may bleed or transfer when wet.
  
• We recommend that you do not wear your swimsuit in spa baths, as it could cause damage to your swimsuit.
  
• Fake tanning products will mark and damage swimwear. ALULU recommends taking extra care when using these products and always ensure they are completely dry before they come in contact with your swimwear.
  
• Some sunscreen lotions and tanning oils may mark or damage swimwear.
  
• Some sunscreen lotions may mark or discolour white swimsuits. If your white swimsuit has been discoloured by a sunscreen product, we recommend soaking in baking soda and water (3 litres of water with 1/4 cup of baking soda dissolved) for 2-3 hours before removing it. Then rinse well and air dry. Do not soak it in bleach as it will weaken the fibres of the suit, which can then make it easier for things like sunscreen residue and your body's natural oils/sweat to penetrate your swimmers and cause more discolouration. 
  
• We recommend that you rinse immediately after use.