We take the utmost care and concern for your privacy while you’re shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured and your credit card information is never stored. Alulu strives to ensure the security and safety of its customers and reserves the right to reject any order which raises concern. If there appears to be irregularities regarding an order, we will contact the customer before processing the order to protect their interests and ours. 

 PROTECTING YOUR PRIVACY Alulu is committed to protecting your privacy and as such will not sell or share it’s customer details. We take our customers privacy seriously and we will only collect and use your personal information as outlined below. Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.

 INFORMATION SECURITY For an order to be placed with us, we need to hold personal information including your name, email address, phone number, shipping address and credit/debit card details so that we can process and fulfil your order. To ensure this information is kept safe, a Secure Socket Layer (SSL) encrypts the information before it is sent to us.

 The personal information we collect from you will be used in some or all of the following ways, to deliver the products you have purchased from Alulu, to update you on the delivery of the product and for customer support purposes, to provide you with relevant product information and to customize future shopping for you and improve our store.

 When you register as a user on the Alulu website, we will also use your personal information to send you marketing and/or promotional materials from time to time. 

 You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing communication. 

 We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from the Alulu website.

 PAYMENT SECURITY All credit card payments are securely processed by Paypal, Shopify payments for Credit Cards. ALso AfterPay & Zippay. They ensure that the payment gateway on our site is secure and make sure your information is protected at all times.

COLLECTION OF COMPUTER DATA When you visit Alulu, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include your computer’s IP address, your Browser type, the webpage you were visiting before you came to our site, the pages within the Alulu website you visit and the time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

TEXT MARKETING AND NOTIFICATIONS By entering your phone number in the checkout and initialising a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program. You can unsubscribe from further text messages by replying STOP or following the link in the message. Message and data rates may apply.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS If you require more information please visit our contact us page and send us an email, or you can mail us at:

 Alulu Att: 18/7 Thornbill Drive, South Murwillumbah, NSW, 2489

Phone: 0410 838 577

Email: hello@alulu.com.au

CHANGES TO THE PRIVACY STATEMENT Alulu reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.