SHIPPING, DELIVERY & DISPATCH

FAQ

Standard Dispatch Time: We aim to dispatch your orders within 1 to 3 days after receiving them in our system. However, during periods of high order volume, it may take up to 5 business days for your order to be shipped from ALULU HQ. We appreciate your patience as we diligently pack your orders. All orders are shipped from Burleigh, QLD. Please note that all orders are final, and we cannot guarantee any changes to your order once it has been dispatched.

Shipping

Delivery within USA
Shipping Costs
Orders under AU$200 AU$25
Orders over AU$200 FREE

Delivery times
Delivery time frame is 3-7 business days. USA orders dispatched from our Burleigh, QLD warehouse are delivered with Standard Shipping via DHL Express or E-Parcel Express.

  • Please allow a little extra time during sale periods.

Delivery within Australia
Shipping Costs
Orders under AU$200 AU$10
Orders over AU$200 FREE

Delivery times
Delivery time frame is 1-3 business days for metropolitan areas (excluding Adelaide and Perth) and up to 14 days for regional areas
For deliveries to Adelaide and Perth, please allow 1-5 business days.
All Australian orders dispatched from our Burleigh, QLD warehouse are delivered with Standard Shipping via Australia Post.

  • Please allow a little extra time during sale periods.

Delivery within New Zealand
Shipping Costs
Orders under AU$200 AU$15
Orders over AU$200 FREE

Delivery times
Delivery time frame is 3-7 business days for metropolitan areas (excluding Adelaide aNew Zealand orders dispatched from our Burleigh, QLD warehouse are delivered with Standard Shipping via Australia Post.

  • Please allow a little extra time during sale periods.

International Delivery
Shipping Costs
Orders under AU$200 AU$30
Orders over AU$200 FREE

Delivery times
Delivery time frame is 3-7 business days. International orders dispatched from our Burleigh, QLD warehouse are delivered with Standard Shipping via Australia Post.

Please allow a little extra time during sale periods.

  • Customs & Duties. All customers are responsible for customs/imports duties & taxes on orders outside of Australia. ALULU is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it. We recommend contacting your local custom office for further information.

International orders are subject to the duties and taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery and are not included in the product(s) price. It's important to contact your local customs office for further information and an estimate of these costs before placing your order. Any delays paying these customs fees will result in a delay of delivery of your order. 

Please remember the following information:

We do not offer refunds for international orders.

Customers who refuse to pay customs fees will not receive a refund. If a customer refuses to pay the customs fees, they are responsible for the parcel being either destroyed by the carrier or returned to us. In either case, the customer will not receive a refund. We can offer a store credit for the order minus the tax fees for the return.