Terms and Conditions
1. General Information
1.1 This website is operated by ALULU Pty Ltd, referred to as "we", "us", or "our" throughout this document.
1.2 Our registered address is 18/7 Thornbill Drive, South Murwillumbah, NSW.
1.3 You can contact us at hello@alulu.com.au for support or inquiries.
2. Acceptance of Terms
2.1 By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms and Conditions, including all additional terms, conditions, and policies referenced herein or available by hyperlink.
2.2 These terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
2.3 Any new features or tools added to the site will also be subject to these terms.
2.4 We reserve the right to update, change, or replace any part of these terms by posting updates to our website. Your continued use of the website following such changes constitutes acceptance of those changes.
3. Online Store Terms
3.1 You must be at least the age of majority in your jurisdiction to use this site or have consent from a legal guardian.
3.2 You may not use our products for illegal purposes or violate any laws in your jurisdiction through the use of our services.
3.3 Any breach of these terms will result in immediate termination of your services.
4. Website Use and Restrictions
4.1 The content on this website, including text, graphics, and logos, is owned by ALULU or licensed for use and is protected by intellectual property laws.
4.2 You agree not to reproduce, duplicate, sell, or exploit any part of the website or service without express written permission from us.
4.3 Unauthorised access or misuse of the website, including the introduction of malicious code, will result in legal action and termination of access.
5. Accuracy of Information
5.1 We strive to ensure that all information on our site is accurate and up to date; however, we do not guarantee its completeness or timeliness.
5.2 Any reliance on the material on this site is at your own risk.
6. Pricing and Payments
6.1 All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.
6.2 Prices are subject to change without notice.
6.3 Payment methods are specified at checkout. Orders will not be dispatched until full payment has been received.
7. Shipping
7.1 We deliver within Australia and select international regions.
7.2 You are responsible for any duties, taxes, and customs fees associated with international orders.
7.3 Delivery timeframes are estimates and may vary due to external factors.
8. Returns, Refunds, and Exchanges
8.1 Returns are accepted for full-priced items only if they are unworn, unwashed, and in their original condition with all tags attached. We offer store credit or exchanges for full-priced purchases, no refunds are offered unless required by law.
8.2 Sale items are final and cannot be returned unless they are faulty.
8.3 Refund requests must be made within 14 days of delivery.
9. Promotional and Discount Codes
9.1 Promotional codes must be applied at checkout and are valid for one-time use only, unless otherwise stated.
9.2 Codes cannot be combined with other offers.
9.3 ALULU reserves the right to withdraw or modify promotions at any time.
10. User-Generated Content
10.1 By submitting comments, feedback, or other content to ALULU, you grant us a license to use and distribute this material without compensation.
10.2 You agree not to submit content that is unlawful, offensive, or infringes on third-party rights.
11. Personal Information
11.1 Your submission of personal information is governed by our Privacy Policy, which can be reviewed on our website.
12. Errors and Omissions
12.1 Occasionally, there may be errors in product descriptions, pricing, or availability. We reserve the right to correct such errors and update or cancel orders accordingly.
13. Prohibited Uses
You may not use the site or its content:
(a) For unlawful purposes.
(b) To infringe on the rights of others.
(c) To distribute malware or other harmful content.
14. Limitation of Liability
14.1 ALULU is not liable for any direct, indirect, or consequential damages arising from your use of our website or products, except as required by law.
15. Indemnification
You agree to indemnify and hold ALULU harmless from any claims or liabilities arising from your use of the website or breach of these terms.
16. Termination
16.1 We may terminate or suspend access to our services at any time, without prior notice, for any breach of these terms.
17. Governing Law
These terms are governed by the laws of New South Wales, Australia.
18. Contact Information
For questions about these terms, contact us at hello@alulu.com.au.
New subscriber $20 discount code offer Terms & Conditions
Valid only on purchases on full priced items only. Offer will expire after 6 months. Limited to one use per customer, new subscribers only. All full priced items purchased with the 20% new subscriber discount code can be returned for a store credit or exchange if the return conditions are met.
1 in 200 Wins December 2024 Giveaway Competition
If you subscribe during this competition (7pm AEDT 21st November - 7pm AEDT 21st December 2024) you will go in the Draw to win a $200 Gift Card, which you will be notified of immediately via email and sms. This competition is open to Australian, NZ & USA Residents only.
Discount codes offer Terms & Conditions
To redeem discount codes online, enter the code at the shopping bag. Valid on purchases on full priced items only. Promotional codes are valid for one use only per customer. Promotional codes cannot be used in conjunction with any other offer or promotion code, unless specified. Gigi & Tom reserves the right to withdraw items from sale.
Affiliate promotional codes with influencers, will expire after 2 months.
