Terms Of Service

All requests for return of goods for credit or exchange must be made via email or our returns portal within 30 days of original order. Timeframe will be extended during Christmas period. Returns must be in the original condition, unworn, with hygiene liners and swing tags in place. There must be no sweat, makeup, deodorant, fake tan or marks of any kind. We reserve the right to reject and return your item if these conditions are not met. ALULU does not accept returns for refunds unless the item is faulty and approved by our quality control team.

Items purchased on sale are accepted for store credit, but not exchange.

As an Australian business, we are regulated by the Australian Competition and Consumer Commission (ACCC). The Australian Consumer Law has consumer guarantees to ensure that, as a consumer, you are receiving a product that is not faulty, is inline with its description and be fit for purchase. The ACCC also highlight that the grounds in which a consumer is eligible for a refund. These reasons do not apply if you have received what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. We are able to offer you an exchange or store credit if you wish to return your goods to us in as-received condition (outlined above), however do not offer refunds unless it's on the rare occasion that the product is received faulty. Prices are subject to change without notice.

In the rare chance a customer receives a faulty or incorrect item, please use our returns portal to submit images and details of the fault or the item you received. You can also email our team at hello@alulu.com.au with the subject line Faulty/Incorrect Item - Order # XXX and your order number. We will resolve the issue with a replacement, refund or repair in line with Australian Consumer Legislation.

The Customer Service team at ALULU Pty Ltd do their best to ensure that they can accurately assist you to find your best size in our products. However, due to variation in the way that measurements are taken, the uniqueness of our bodies and each person's fit preference, we can not guarantee finding your perfect size. Our team are experienced and trained on our products and have had great success in assisting many different women of all shapes and sizes in finding their perfect fit.

Although ALULU Pty Ltd has taken great care to reproduce the colours presented as accurately as possible, colours may vary from monitor to monitor. The colours produced within this website may not match the actual fabric colours. Appearance of fabric colours in imagery are affected by many factors, including fabric type, photography lighting and varied monitor lighting. We use heat-sublimation printing for our products as it uses no water and non-toxic dyes, but it can produce slight print and colour variations. Each swimsuit has a hand-finished final seam in the crotch of the product (wrap suits and bikini bottoms) and side chest pieces (bikini tops) which allow for the items to be reversible. These seams may be visible and can vary with each swimsuit. These variations do not affect the wearability or comfort of the item.

All of our designs are handmade with care and are inspected before dispatch to ensure only the highest of quality swimsuits are sent to you.

In the unlikely event that you receive a faulty item, please contact us within 7 days of delivery with a short description of the fault along with a minimum of two photos of the fault. Rest assured, we will work to resolve your enquiry with priority with either a replacement, repair or refund.

Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

If you choose to refuse a shipment or a parcel is returned to sender, ALULU Pty Ltd reserves the right to charge a fee to cover the costs incurred of shipping and merchant fees.

Please note that ALULU Pty Ltd offers Delivered At Place (DAP) or delivered duty unpaid (DDU) for our customers in the United Kingdom. As such, we take responsibility for shipping the product only and it is your responsibility as the customer to pay any import costs, such as VAT, duties, and clearing fees upon receiving your goods. Please keep this in mind when purchasing from us and ensure that these charges are factored into your overall product spend. Please note that items which are returned to us as a result of duties not being paid will be refunded minus any merchant, shipping and handling fees associated.

Discount code only available to new subscribers via alulu.com.au newsletter popup. Discount code must be applied at checkout. Discount cannot be redeemed for cash or credit. No other promotions, discounts or offers to be used in conjunction with. One code per new subscriber.

When the minimum spend of $250AUD is met, the gift will appear in the top section of your cart while stock lasts. Please note the RRP of the gift bundle does do not count towards minimum spend amount. Complimentary gift bundles are non-exchangeable. and ALULU reserves the right to send a different gift than selected at cart depending on stock availability.

We Welcome You To Our Showroom For A Fit Consultation